Frequently Asked Questions

Your Order

Orders are fulfilled by licensed beverage alcohol retailers on the Thirstie network. Retailers advertise beverage alcohol products for sale on this site at their own discretion and are solely responsible for pricing.

When will my order ship?

Orders are fulfilled by licensed beverage alcohol retailers on the Thirstie network. It is our goal for all orders to be fulfilled and shipped within 2-5 business days after an order is placed. Fulfillment time depends on what day the order is placed, the time of the day and if the product is currently in stock. We strive to notify customers if there are any product out-of-stock issues, weather delays or carrier issues. If you have not received an email notification with tracking information within 4 business days, please contact support@v1vodka.thirstie.com for assistance, or vist our order status update page.

Do I need to sign for my order?

All shipments containing alcohol require an adult signature (21 years or older) upon delivery. Please plan accordingly and monitor tracking information for shipments. Please keep a valid form of ID on hand upon delivery.

How can I track my order?

Please visit our order status update page to see the current status of your order. You will need the order number that was provided when you received your confirmation, and the email that you used when placing the order.

How much does shipping cost?

Shipping costs vary depending on where you are shipping and how much product you order. Thirstie does our best to keep costs as low as possible.

What's your return policy?

We are not able to accept any returns or exchanges, and do not provide any refunds. If you have a question about the product, please feel free to reach out to us via email: support@v1vodka.thirstie.com

How is my order being shipped?

Your order will be processed by a licensed retailer on the Thirstie network. The retailer has discretion over what carrier service is used. Note that US Postal Service regulations prohibit the delivery of beverage alcohol to a PO box.

Why are the prices different for different delivery areas?

Orders are fulfilled by licensed beverage alcohol retailers on the Thirstie network. Retailers advertise beverage alcohol products for sale on this site at their own discretion and are solely responsible for pricing.